Last updated on Mar 5, 2025
G.R.S. TRADING believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 2 hours of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them, i.e., after 2 hours before 6 hours.
- However, a refund can be made if the customer follows the above cancellation norms. After 6 hours of hours refund will be provided after the deduction of nominal charges.
- In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 3 days of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints all complaints we will do our best to make out the things work best for our valuable customers.
- In case of any Refunds approved by the G.R.S. TRADING, it’ll take 2 to 3 days for the refund to be processed to the end customer. Additional bank transfer delays should be allowed in exceptional cases.
